Warranty/Returns
Every item comes with a 30 day limited warranty covering workmanship and materials. Repairs or Replacements will be made for free within this period.
Please note that the warranty will be null and void if:
The item has been abused or used improperly
The item has been altered, repaired, or modified by yourself or another maker
Custom-made costumes, as a standard, are not made for especially high-demand applications, LARP combat, roughhousing, or use on rough terrain. If you require a costume that can withstand above average wear, please let us know so that we can quote and construct appropriately.
We DO NOT offer refunds, returns, or exchanges once a commission is completed and mailed off
Please note that the warranty will be null and void if:
The item has been abused or used improperly
The item has been altered, repaired, or modified by yourself or another maker
Custom-made costumes, as a standard, are not made for especially high-demand applications, LARP combat, roughhousing, or use on rough terrain. If you require a costume that can withstand above average wear, please let us know so that we can quote and construct appropriately.
We DO NOT offer refunds, returns, or exchanges once a commission is completed and mailed off
Work in Progress Photos
We will post pictures of finished hands, tails, bodysuits, and feet normally on my Telegram channel or on twitter, unless, we need to get feedback from the commissioner.
We will send work in progress pictures of the head from start to finish to make sure the commissioner is happy with the expression, eyes, etc before we start to fur the head.
If you are concerned about the types of furs we will use, we can send you photos/links of them before we begin work.
We will send work in progress pictures of the head from start to finish to make sure the commissioner is happy with the expression, eyes, etc before we start to fur the head.
If you are concerned about the types of furs we will use, we can send you photos/links of them before we begin work.
Cancellation/Alteration
If something happens and you can't receive the suit we will only accept cancellations up to 30% completion, after that there is nothing we can do.
Alterations/Repairs that are needed under 30 days are free, if alterations/repairs are needed after the 30 days an hourly rate will be applied. The client is responsible for the shipping fees to Kryptid Kreations.
Alterations/Repairs that are needed under 30 days are free, if alterations/repairs are needed after the 30 days an hourly rate will be applied. The client is responsible for the shipping fees to Kryptid Kreations.
